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This blog, written by itSMF UK leaders and guest contributors, offers service management thought leadership and discussion of industry trends. Please feel free to comment on these posts (you will need to be logged into the website as a member). We look forward to hearing from you.

 

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ITSM16 Q&A: Jon Morley, Transition SIG Vice Chair

Posted By Jon Morley, 27 October 2016

In the lead up to ITSM16, we'll be posting blogs from various people answering a simple Q&A about ITSM16 and why they'll be attending this year.

Jon Morley, Vice Chair of the Transition SIG, follows Richard HortonAnthony Oxley and Matt Hoey.


What are you most looking forward to at ITSM16?
The awards dinner as the ITSMF Transition Special Interest Group (SIG) are shortlisted effectively for two awards which we will hopefully win.

One is via the Ashley Hanna Contributor of the Year for our chair Matt Hoey - whose dedication and tireless leadership has been sublime and instrumental in driving the SIG forward. The other through Thought Leadership (Whitepaper) of the Year for our Two Speed Transition paper.

What have you got out of attending previous ITSMF UK conferences?
There are too many things to list but summarily the networking, learning and presenting opportunities from previous years have been considerable and have helped me drive my own skill set and career forward as well as being able to apply ideas back in my own workplace.

Perhaps, the biggest highlight for me personally, was taking last year's SIG ITSM15 presentation on Two Speed Transition 'on the road' via Bright Talk and the ITSMF Ireland Conference recently. This was only possible due to the opportunity to deliver this well-received slot at the ITSMF UK Conference in the first place.

Why are you attending the conference this year?
The award dinners I've already mentioned but I'm also supporting the SIG by presenting at our "Brilliant Service Transition - ten things you need to know" talk which utilises the ignite format as well as providing top tips on improving your approach to Transition. It should certainly keep us on our toes with the slides changing every few seconds!

I'm also looking forward to seeing talks from Stephen Mann, Matt Hoey, Stuart Rance as well as some of the stories from the "front line" like Skipton Building Society, LV & BT. Also, if time permits, I'd like to undertake some 'Lego Serious Play' with Christian Tijsmans.

Someone who hasn’t been to a conference before asks you what they’d get out of it. What would you tell them?
Last year's conference was one of the best I've been to regardless of industry or subject matter. The venue and variety of content and vendor stalls, makes this a truly unique event without it being a "sales show".

From a practical point of view, you will get to learn from not only the industry thinkers but get practical advice from people like you who have 'gone through the pain' and still delivered results for their organisations and customers.

At the very least, you will get the opportunity to develop a professional and personal network that can pay dividends when needing help and advice.

What’s been one of the biggest changes in the ITSM industry in the past 25 years?
For me, the fact that ITSM has reached out beyond the various versions of ITIL and being solely an IT "thing" to being a key building block for IT being a true partner to its customers. Moreover, its influence on non-IT functions like Finance, HR and front line customer service is growing.

It's no longer about one way of doing business but blending a wide variety of non-traditional ITSM subjects like Agile, Lean, Architecture and so on with the growing demand for digital, self-service like mobile apps to give the customer what they truly want.

What are you most looking forward to in the future of ITSM?

Seeing how it develops - and continues to be relevant - in the digital world.

With the amount of smaller technology businesses coming through, it's no longer enough for established firms to rely solely on market share and reputation to generate business - particularly, when smaller firms are generally more adaptable to the changing demands of their customers.

That said, some of those smaller firms can grow very large, very quickly and are realising that ITSM can, and does, add value - when applied in the right way.

What excites you most about companies embracing PSMF?

Giving the ITSM industry a more vocational and recognised career standpoint within IT. This like Technology, Projects and Architecture roles and industry have been around and respected for years but ITSM for me has never had the full respect or recognition it deserves.

What the PSMF gives us, is the opportunity to not only help overcome some of the ignorance about ITSM, but also to give the next generation of IT people a career path that they otherwise might not have heard about.

Equally, I really like that the PSMF is a body of knowledge that be applied across the board for companies. It provides not only recognition, but gives the company the ability apply practical solutions specifically for them - whereas, things like ISO are generally, standards driven.

In ten words or fewer, what does being an ITSMF UK member mean to you?
You can get back more, than what you put in.


There's not much time left to book on to conference.

Book now, or call 0118 918 6500.

Tags:  ITSM16  Q&A 

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ITSM16 Q&A: Matt Hoey, Transition SIG Chair

Posted By Matt Hoey, 24 October 2016

In the lead up to ITSM16, we'll be posting blogs from various people answering a simple Q&A about ITSM16 and why they'll be attending this year.

Matt Hoey, Chair of the Transition SIG, follows Richard Horton and Anthony Oxley.


What are you most looking forward to at ITSM16?
It's got to be the networking, meeting old faces and new, and the range of presentations on offer this year.

What have you got out of attending previous ITSMF UK conferences?
Not wanting to go all British Cycling or Team Sky, but it's marginal gains! Whilst we've got established Service Management processes and I've never come away thinking I must re-write my Change Management or Incident Management processes, the opportunities to get tips, tweaks and good advice through the presentations and networking provides a wealth of invaluable improvement opportunities.

Why are you attending the conference this year?
I'm presenting on the ten things you should know about service transition with the Service Transition SIG which should be a great, fast moving presentation and going solo presenting advice on building services in an agile manner.

 I'm also looking to get lots of takeaways from the other presentations, recruit new SIG members and celebrate reaching the Thought Leadership award finals with the Service Transition SIG.


What’s been one of the biggest changes in the ITSM industry in the past 25 years?
Can't comment on the full 25 years (sadly ITSM hadn't made it on to the school National Curriculum back then), but within the recent years it has definitely been the expansion of agile frameworks beyond the traditional use in software development.

What are you most looking forward to in the future of ITSM?

Seeing how the best practice frameworks evolve to take on the challenges of lean, agile, DevOps and cloud. Also seeing the new ideas and movements that will arise from the younger generation as they move into the industry.

What excites you most about companies embracing PSMF?
I agree with Tony - proper recognition for the ITSM professional. This'll surely provide motivation to those in the industry and appeal to those outside to join it.

In ten words or less, what does being an ITSMF UK member mean to you?
Access to help, advice, resources and fantastic like minded people.


ITSM16 is less than a month away. Book now, or call us on 0118 918 6500.

Tags:  ITSM16  Q&A  Service Transition 

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ITSM16 Q&A: Anthony Oxley, SLM SIG Chair

Posted By Anthony Oxley, 20 October 2016

In the lead up to ITSM16, we'll be posting blogs from various people answering a simple Q&A about ITSM16 and why they'll be attending this year.

Anthony Oxley, Chair of the Service Level Management Special Interest Group follows Richard Horton.


What are you most looking forward to at ITSM16?
Finding about more about PSMF and Enterprise Service Management

What have you got out of attending previous ITSMF UK conferences?
The breadth of knowledge at conference always astounds me. Picking up on trends and what other IT professionals are doing in their respective industries proves that ITSM is more relevant than ever before and extends far beyond traditional IT

Why are you attending the conference this year?

Presenting, volunteering, and taking the opportunity to catch up with colleagues old and not yet met. (oh and the dinner - some well deserved R&R)

Someone who hasn’t been to a conference before asks you what they’d get out of it. What would you tell them?
You will get the chance to mingle with your peers, pick up new ideas that you can take back to your workplace and benefit from in a practical sense. You will also find you are not alone in the challenges that you face in all aspects of Service Management.

What’s been one of the biggest changes in the ITSM industry in the past 25 years?
The industrialization of Service Management and a move away from strict rules and procedures to a more fluid and dynamic approach focused on the experience and not just the physical IT.

What are you most looking forward to in the future of ITSM?
The extension of best practices in ITSM in to other areas of the business such as facilities, HR, and finance, and the opportunity to enhance and improve service management best practices by making use of best practice frameworks in other areas, as we have done with Project Management and Enterprise Service Management.

What excites you most about company’s embracing PSMF?
At last, proper recognition of Service Management as a profession and not just a role. Standardisation of Service Management standards across the board.

In ten words or fewer, what does being an ITSMF UK member mean to you?

Share ideas, develop new ways of thinking, learn from others.


Now is the perfect time to book your place at ITSM16.
Book here, or call us on 0118 918 6500.

Tags:  ITSM16  Q&A 

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