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Workshop - Customer Experience
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Actual steps needed to be a true valued service provider and understanding what customer experience means to all involved.

05/12/2017
When: 5th December 2017
9.30 am
Where: The Minories - Haydon Room
150 Minories
London, London  EC3N 1LS
United Kingdom
Presenter: Simon Kent
Contact: Events Team
+44 (0)118 9186 520


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Actual steps needed to be a true valued service provider and understanding what customer experience means to all involved.

What’s involved?

This is an interactive workshop which combines education and practical learning. The goal is to help and provide practical, pragmatic and real world guidance to Service Providers on how to address the core areas that will enable them to deliver a value based customer experience. Service organisations that want to thrive, evolve and ultimately survive in modern industry need to ensure they have a strategy and approach that aligns to the objectives of the business they support.

 

What’s the format?

 

Morning session

  • Overview and definition of what Customer Experience means

  • The benefits of Customer Experience

  • Debunking the myths

  • The need and value of commitment

  • Hiring and empowering people

Afternoon session

  • Listening to customers

  • Acting on feedback

  • Mapping the customer journey

  • Metrics for Customer Experience

Price £375.00 + VAT for members and £550.00 + VAT for non-members.

Please contact the office on 0118 918 6500 to discuss an on-site running of this event.

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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