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North Region Member Meeting - Big Data, SIAM, CMDB, SLM
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This event will be held in Leeds on 26th Sept, and is open to all members. Presentations on the agenda include Big Data (Steve O'Donoghue, Aiimi), the SIAM Body of Knowledge (Anna Leyland, Sopra Steria), the Value of the CMDB (Mark Howell, BDNA), and the Challenge of Digital Service Management (SLM SIG). SEE THE AGENDA BELOW.

26/09/2017
When: 26th Sept 2017
10.00 AM until 3.00 PM
Where: Devonshire Hall, Leeds University
15 Cumberland Rd
Leeds, Yorkshire  LS6 2EF
United Kingdom
Contact: Events Team
0118 918 6500


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Agenda:

 

10.00  Registration and coffee

 

10.30  Introduction and welcome


10.40  Steve O’Donoghue, Aiimi: Insight, analytics and ITSM.

Steve O'Donoghue of Aiimi will be looking at Big Data - the value of data insight and analytics and how the discipline has been used in two specific examples involving problem management and GDPR.


11.20  Mark Lillycrop: itSMF UK update

Latest news on the association


11.50  Coffee

12.05 Anna Leyland, Sopra Steria: The SIAM Body of Knowledge

Anna Leyland of Sopra Steria brings us up to date on the SIAM Professional Body of Knowledge, winner of itSMF UK's 2017 Thought Leadership award, including qualifications and certifications, and leads a workshop on how SIAM principles can be applied to existing services.


12.50  Lunch

 

13.30  Mark Howell, BDNA  The CMDB Journey

In his session, Mark Howell of BDNA addresses the theme, Manual challenge or true automated 'single source of truth' - where has your CMDB journey taken you?

 

14.10 Tony Oxley, SLM SIG: The Challenge of Digital Service Management

Join Tony Oxley and our SLM special interest group to find out how service level management can respond to the Challenge of Digital Service Management.


14.50  Wrap up and close

 

 

How much does it cost?

For itSMF UK members, it's free. If you're not an ITSMF UK member, find out more by clicking here

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