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Northern Ireland Member Meeting
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Our next Northern Ireland Regional picks up on a journey theme. We hope it can be part of yours

29/09/2017
When: 29th Sept 2017
10.00 AM until 3.00 PM
Where: Belfast Central Mission
5 Glengall Street
Belfast, Co. Antrim  BT12 5AD
United Kingdom
Contact: Events Team
0118 918 6500


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itSMF UK Regional Member meetings take place across the UK. They provide an opportunity for members to gather with other practitioners in their locality to share experiences, listen to guest speakers and discuss key service management issues. There's also a brief itSMF UK update.

 

Who is it for?

All ITSMF UK members — particularly those living in Northern Ireland.

 

How much does it cost?

For ITSMF UK members, it's free.

If you're not an ITSMF UK member, find out more by clicking here.

Description

Our next Northern Ireland Regional picks up on a journey theme. We hope it can be part of yours;

 

·  Translink - a Service Management journey - as Translink have focused on improving the journey experience for travelers in Northern     Ireland, what has that meant for Service Management? 

 

·  Mark Howell  (BDNA) - Manual challenge or true automated “Single Source of Truth ? Where has your CMDB journey taken you?

 

·  Richard Horton (NIHR CRN & ITSMF UK Director representing groups) - Into the Cloud - NIHR CRN embraced a Cloud First strategy a     few years ago. What sort of a journey have they had? 

 

·  Richard Horton (NIHR CRN & ITSMF UK Director representing groups) - The professional journey - a discussion around how we     manage our careers, using ITSMF's new professional framework as a frame of reference. 

 

Agenda

 9:30: coffee on arrival
10:00 welcome and ITSMF update
10:15 Translink
11:00 Mark Howell 
11:45 coffee break
12:00 Richard Horton - Cloud
12:40 Richard Horton - PSMF 
12:55 Richard Horton - Conclusions
13:00  lunch
14:00 close

 

 

Premier Gate
21 Easthampstead Road
Bracknell
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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