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ITSM16 Q&A: Anthony Oxley, SLM SIG Chair

Posted By Anthony Oxley, 20 October 2016

In the lead up to ITSM16, we'll be posting blogs from various people answering a simple Q&A about ITSM16 and why they'll be attending this year.

Anthony Oxley, Chair of the Service Level Management Special Interest Group follows Richard Horton.


What are you most looking forward to at ITSM16?
Finding about more about PSMF and Enterprise Service Management

What have you got out of attending previous ITSMF UK conferences?
The breadth of knowledge at conference always astounds me. Picking up on trends and what other IT professionals are doing in their respective industries proves that ITSM is more relevant than ever before and extends far beyond traditional IT

Why are you attending the conference this year?

Presenting, volunteering, and taking the opportunity to catch up with colleagues old and not yet met. (oh and the dinner - some well deserved R&R)

Someone who hasn’t been to a conference before asks you what they’d get out of it. What would you tell them?
You will get the chance to mingle with your peers, pick up new ideas that you can take back to your workplace and benefit from in a practical sense. You will also find you are not alone in the challenges that you face in all aspects of Service Management.

What’s been one of the biggest changes in the ITSM industry in the past 25 years?
The industrialization of Service Management and a move away from strict rules and procedures to a more fluid and dynamic approach focused on the experience and not just the physical IT.

What are you most looking forward to in the future of ITSM?
The extension of best practices in ITSM in to other areas of the business such as facilities, HR, and finance, and the opportunity to enhance and improve service management best practices by making use of best practice frameworks in other areas, as we have done with Project Management and Enterprise Service Management.

What excites you most about company’s embracing PSMF?
At last, proper recognition of Service Management as a profession and not just a role. Standardisation of Service Management standards across the board.

In ten words or fewer, what does being an ITSMF UK member mean to you?

Share ideas, develop new ways of thinking, learn from others.


Now is the perfect time to book your place at ITSM16.
Book here, or call us on 0118 918 6500.

Tags:  ITSM16  Q&A 

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Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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