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ITSM16 Q&A: Matt Hoey, Transition SIG Chair

Posted By Matt Hoey, 24 October 2016

In the lead up to ITSM16, we'll be posting blogs from various people answering a simple Q&A about ITSM16 and why they'll be attending this year.

Matt Hoey, Chair of the Transition SIG, follows Richard Horton and Anthony Oxley.


What are you most looking forward to at ITSM16?
It's got to be the networking, meeting old faces and new, and the range of presentations on offer this year.

What have you got out of attending previous ITSMF UK conferences?
Not wanting to go all British Cycling or Team Sky, but it's marginal gains! Whilst we've got established Service Management processes and I've never come away thinking I must re-write my Change Management or Incident Management processes, the opportunities to get tips, tweaks and good advice through the presentations and networking provides a wealth of invaluable improvement opportunities.

Why are you attending the conference this year?
I'm presenting on the ten things you should know about service transition with the Service Transition SIG which should be a great, fast moving presentation and going solo presenting advice on building services in an agile manner.

 I'm also looking to get lots of takeaways from the other presentations, recruit new SIG members and celebrate reaching the Thought Leadership award finals with the Service Transition SIG.


What’s been one of the biggest changes in the ITSM industry in the past 25 years?
Can't comment on the full 25 years (sadly ITSM hadn't made it on to the school National Curriculum back then), but within the recent years it has definitely been the expansion of agile frameworks beyond the traditional use in software development.

What are you most looking forward to in the future of ITSM?

Seeing how the best practice frameworks evolve to take on the challenges of lean, agile, DevOps and cloud. Also seeing the new ideas and movements that will arise from the younger generation as they move into the industry.

What excites you most about companies embracing PSMF?
I agree with Tony - proper recognition for the ITSM professional. This'll surely provide motivation to those in the industry and appeal to those outside to join it.

In ten words or less, what does being an ITSMF UK member mean to you?
Access to help, advice, resources and fantastic like minded people.


ITSM16 is less than a month away. Book now, or call us on 0118 918 6500.

Tags:  ITSM16  Q&A  Service Transition 

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