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Workshop: The Service Catalogue - a practical workshop
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The service catalogue is one of those things everyone knows they should do but don't always know how to go about it.

When: 10th October 2017
9.30 am
Where: 5 Merchant Square, (Union Room)
London, London  W2 1AY
United Kingdom
Presenter: John Noctor
Contact: Events Team
0118 9186500

Online registration is closed.
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To discuss on-site running of this event, please call the office on 0118 918 6500.

A service catalogue offers multi-level management and monitoring of (differentiated) services – so IT organisations can focus on delivering and demonstrating value. This provides the capability to better manage, deliver, and monitor business services across your IT estate.
If you’re considering the development of a service catalogue, or looking to improve the one you already have in place, you’d likely benefit from our upcoming workshop – designed to help ensure that your service catalogue initiatives are both successful and valued. 

In this one-day interactive workshop we’ll discuss:
What a service catalogue is and why you need one
The benefits of a service catalogue
Common service catalogue myths
The 10 things you need to know to create a successful service catalogue
What a service catalogue structure looks like
How a service catalogue fits with other IT service management frameworks
Best practice reporting and metrics and how to adjust these to suit your business requirements.

Book your place today!

How much does it cost?

For ITSMF UK members, it's £375.00 + VAT.

If you're not a member, it's £550.00 + VAT. Find out more about becoming a member.

To book by phone, call the office on 0118 918 6500.

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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