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Workshop: Continual Service Improvement
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CSI ensures that services are aligned with changing business needs by measuring service performance and delivering relevant improvements. CSI can be a difficult activity to adopt within an organisation; this workshop will enable you to deal with any challenges you may face and make CSI part of the service management culture.

When: 6th July 2017
9.30 am
Where: 150 The Minories
Haydon Room
London, London  EC3N 1LS
United Kingdom
Presenter: Damian Bowen
Contact: Events Team

Online registration is closed.
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What does the event cover?

This workshop provides a thorough grounding in service improvement principles, covering:

  • The commercial importance of CSI

  • Understanding what makes effective CSI

  • The 9 ITSM guiding principles that support a pragmatic approach to CSI

  • The CSI Improvement Model

  • Find out how to baseline ‘where are we now’

  • Define measures and targets for CSI

  • Using Marginal Gains as an approach

  • How to keep the momentum going

  • Fun Quiz

Who is it for?

This event is ideal for you if you have some experience of CSI, but want to understand more about its role within ITSM.

How much does it cost?

For ITSMF UK members, it's £395.00 + VAT.

If you're not a member, it's £795.00 + VAT. Find out more about becoming a member.

To book, please click REGISTER above, or contact the office on 0118 918 6500 if you would like to discuss an onsite running of this event.

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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