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London & South East Region Member Meeting
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Managing customer data effectively - whether for commercial advantage or compliance - is now on everyone's agenda. GDPR and the new legislation have ceased to be purely a business/IT matter and are trending on Twitter. The next London/SE regional event, kindly hosted by KPMG in London on 15th September, is all about data - big data, personal information, data protection and risk management - and the role that service management plays in making data work for the organisation. SEE THE AGENDA BELOW

When: 15th September 2017
10.00 AM until 3.00 PM
Where: KPMG
Ledger Room, Number Twenty
20 Grosvenor Street, Mayfair
London, London  W1K 4QJ
United Kingdom
Contact: Events Team
0118 918 6500

Online registration is closed.
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10.00  Registration and coffee

10.30  Introduction and welcome

10.40  Will Millen and James Hampton, KPMG: The CIO Perspective

Will and Mark presents an overview of the 2017 Harvey Nash / KPMG CIO survey. The survey is the largest IT leadership survey in the world, involving feedback from 4,498 CIOs and technology leaders in 86 countries.

11.20  Mark Lillycrop: itSMF UK update

11.35  Coffee break

11.50  Steve O’Donoghue and Jordan Slater, Aiimi: Insight analytics and ITSM.

Steve discusses the value of ‘big data’ analysis, focussing on service management examples in problem management and GDPR.

12.30  Lunch

13.15  Phil Green, G3 Service Solutions: GDPR – what’s this got to do with service management?

itSMF UK CSI SIG Chair Phil Green facilitates a discussion on the most significant change to data protection in decades.

14.30  Close   


This event is free for itSMF UK members.

For non-members, it's £165 + VAT. If you're not an itSMF UK member, find out more by clicking here.


Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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