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Benchmark Incident and Problem Management
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03/12/2015 at 19:54:09 GMT
Posts: 1
Benchmark Incident and Problem Management

Hello All,

I am looking for benchmark information on Incident and Problem Management KPI's can anyone recommend a good resource?

Thank you 



10/02/2016 at 13:32:16 GMT
Posts: 3
This book really helped me out!

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Paperback: 196 pages
Publisher: Trafford (4 Dec. 2013)
Language: English
ISBN-10: 1490719458
ISBN-13: 978-1490719450

http://www.amazon.co.uk/Measuring-ITSM-Reporting-Management-Executives-ebook/dp/B00H98MFJK/ref=sr_1_1?ie=UTF8&qid=1455111061&sr=8-1&keywords=ITSM+reportings



10/02/2016 at 13:32:19 GMT
Posts: 3
This book really helped me out!

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
Paperback: 196 pages
Publisher: Trafford (4 Dec. 2013)
Language: English
ISBN-10: 1490719458
ISBN-13: 978-1490719450

http://www.amazon.co.uk/Measuring-ITSM-Reporting-Management-Executives-ebook/dp/B00H98MFJK/ref=sr_1_1?ie=UTF8&qid=1455111061&sr=8-1&keywords=ITSM+reportings



Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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