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17/01/2019 at 16:00:37 GMT
Posts: 2

Hi there

Looking for some examples of IT key performance indicators and balanced scorecards across different organisations?

We are in the process of refining these in our department as we have too many of what I think of as service desk metrics such as call resolution times, SLAs etc... and very little on what is actually helping to drive change and improve experiences/services as a whole.

Any advice appreciated!


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