Problem Management Measurements https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1086885 Sat, 6 Jun 2026 23:28:12 GMT Wed, 1 Apr 2015 13:20:57 GMT Copyright © 2015 itSMF UK Problem Management Measurements https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1086885 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1086885 To measure the success of Problem Management I have configured some metrics to report against the process, unfortunately not all of these are providing me with accurate and clear results. 

What type of metrics do other companies use to measure PM performance?

]]> Thu, 26 Mar 2015 14:26:05 GMT https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1087894 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1087894
The itSMF UK Problem Management SIG are currently writing a white paper on this topic...measuring the value of Problem Management. We've interviewed the likes of Centrica, Oxfam, Northumbria Water and HSBC for input. The paper is lined up for June publication. If you can't wait that long then get in touch with me via LinkedIn or the itSMF office and we'll see what we can do.

Barry Corless
Chair, Problem Management Special Interest Group ]]> Mon, 30 Mar 2015 11:17:12 GMT https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1089443 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1089443
We are very new to Problem Management in my organisation and have only be running for the last few months. Below is what we have started using. As well as measuring the actual "operational" KPI's we also try to measure the efficiency of the process.

Hope it helps.

Eoin Grace

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