Template for UC (Underpinning Contract) https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1174971 Sun, 7 Jun 2026 00:04:11 GMT Wed, 9 Dec 2015 07:27:40 GMT Copyright © 2015 itSMF UK Template for UC (Underpinning Contract) https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1174971 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1174971 Hi All, 

Does anyone have a good template for the structure and content of what should be included in a UC? or general guidance around the content. 

From my understanding a UC may not always be contractually binding, however will allow a IT Service provider to establish key guidelines in order for the relevant SLAs etc to be adhered to and met by the external providers. 

New to this forum so please be kind :)

Many Thanks 

Matt

]]> Tue, 1 Dec 2015 20:44:26 GMT https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1178927 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1178927
Seeing as the UC is if I recall correctly is the document agreeing service levels with an external party, it's possibly worth using an OLA (maybe SLA) document as a foundation. The content should in theory be very similar.

There are lots of OLA/SLA document examples on the internet so I've not linked a particular example.

Martin]]> Wed, 9 Dec 2015 08:27:40 GMT