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<title>Benchmark Self Service Tickets</title>
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<pubDate>Thu, 19 Jan 2017 10:58:26 GMT</pubDate>
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<title>Benchmark Self Service Tickets</title>
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<description><![CDATA[Hi - Just wondering if anyone has SLAs/KPIs in place for the turnaround of tickets (Incidents &amp; Requests) raised via the Self Service Portal - or any good source of information that would be useful when setting these.&nbsp; Thanks.]]></description>
<pubDate>Thu, 19 Jan 2017 11:58:26 GMT</pubDate>
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