I run the ITSM function here, and have been set an objective to incorporate our agile dev-ops activities into our very waterfall Service Transition process. I know that a culture change is needed, but i think the could be developed by having an idea in my head of how the process could actually work to accommodate the reality. In realist we have both waterfall and agile projects in flight, have any of you ever tackled this before and do you have any suggestions or processes i could look at for how you have managed to achieve a good balance with this?

Many Thanks

Sarah