xLA's in ServiceNow https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1702384 Sat, 6 Jun 2026 18:49:17 GMT Fri, 22 Jul 2022 14:09:58 GMT Copyright © 2022 itSMF UK xLA's in ServiceNow https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1702384 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1702384 Has anyone experience in implementing xLA's in ServiceNow? if so do you have any recommendations and what measures did you use?

 

Many thanks

Jo

]]> Fri, 22 Jul 2022 11:22:00 GMT https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1702392 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1702392 Hi Jo,

Yes, we have implemented XLA's and also have experience of integrating ServiceNow with specialist XLA platforms. A number of inputs and measures feed into the performance measurement model such as Application Performance, Device Experience, Happiness Index, Lost user Hours and CSAT feedback. These are underpinned by traditional technology SLA's to support them with further evidence based metrics. Would be more than happy to discuss further how CGI can help you.

Thanks

David]]> Fri, 22 Jul 2022 13:56:31 GMT xLA's https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1702401 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1702401 Hi David  Would it be possible to book some time with you to discuss? Many thanks

 

Jo

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