IM and PM, and their integration with Risk https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1788475 Sat, 6 Jun 2026 18:50:43 GMT Mon, 12 Aug 2024 14:15:38 GMT Copyright © 2024 itSMF UK IM and PM, and their integration with Risk https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1788475 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1788475 Hi.  I'm working with our internal Risk Management team to work out the contact points from Incident and Problem Management, and Risk.  The Risk team are setting up a new Integrated Risk Management module in our ITSM tool (ServiceNow) and we're talking about the triggers from one process to another.

I can see the logic (and also some references in ServiceNow specifically) of how the existence of a Problem could trigger the creation of an issue linked to a risk, and if the Risk is accepted there is another process link to the KEDB.  I'm less sure about a connection between IM and Risk.

If anyone out there has any experience of the same process and tooling work and they could share a few thoughts, I'd really appreciate your perspectives.  

Many thanks

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