I hope you are all well.

As part of a new initiative within my company, we are looking at replacing our historic "Critical Services Tool" with something new. The functionality of our current tool is very limited, whereby you purely update the Critical Services as "Down (Red), Degraded (Amber) or Green (Up)". This then pushes an email to a defined distribution list notifying stakeholders of the alert.

As part of this initiative, we thought it would be a good idea to identify what other businesses are using. We would like to retain the core functionality of our current tool, while looking at potential improvements, such as:

- API / Website Monitoring.

- Integrated Critical Incident Communications, which webhook into other applications such as ServiceNow / BMC Helix.

- Outage Scheduling (Potentially automated via Webhooking into other services).

All thoughts would be welcome! Some of the potential systems we have looked at briefly are StatusPage by Atlassian and BetterStack, for reference.

Much appreciated,

James.