https://itsmfuk.site-ym.com/forums/posts.aspx?topic=959112 Sat, 6 Jun 2026 23:54:27 GMT Sat, 13 Dec 2014 06:34:01 GMT Copyright © 2014 itSMF UK https://itsmfuk.site-ym.com/forums/posts.aspx?topic=959112 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=959112
Can anyone help with answering this question?
]]> Thu, 19 Jun 2014 16:08:03 GMT https://itsmfuk.site-ym.com/forums/posts.aspx?topic=961431 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=961431 Thu, 26 Jun 2014 21:54:34 GMT https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1042049 https://itsmfuk.site-ym.com/forums/posts.aspx?topic=1042049 Carry out some basic training in methods and techniques to give people confidence and to provide a foundation in consistency of approach. You will likely also find that you need to review your current incident classification and probably tighten up the closure codes and standard format closure comments in order to improve the effectiveness of the analysis process.]]> Sat, 13 Dec 2014 07:34:01 GMT