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ITSM17 - ten reasons to attend

ITSM17 offers a unique opportunity to share service management experience, network with colleagues, learn from industry leaders, and discuss the latest tools and techniques that support the ITSM industry – all under one roof in one of Manchester’s best venues. Here are ten reasons to attend our major annual gathering.

1. Best practice guidance, delivered by ITSM experts at just the right level

Over the course of two days, the Conference provides over 50 educational presentations, delivered by experienced users, consultants and subject specialists in all areas of service management. Sessions this year are divided into four streams:

  • DevOps — how DevOps works within ITSM and alongside existing ITIL processes.
  • ESM — how (IT)SM can be used and developed beyond IT; the interfaces and approaches available, service management in action across the enterprise.
  • Customer experience and BRM — helping the business to transform the experience of its customers, employees and partners in every area of operation.
  • Cloud — the reality of managing services in the cloud environment, including IoT, Big Data, Cybersecurity.

2. Learning from industry leaders

ITSM17 offers the opportunity to learn from the thought leaders in service management best practice, whose enlightened approach to service delivery sets them apart from their peers. This year’s programme includes practical experience-based presentations from Fujitsu, Leeds Beckett University, AXELOS, Nationwide Building Society, Domestic & General, NHS Digital, and many more.


3. Sharing experiences

At ITSM17, there are numerous opportunities to compare notes with other service management professionals and forge new contacts. Every aspect of the event has been planned to allow maximum opportunity for discussion and networking.

4. Inspirational keynotes

We are currently putting together an impressive programme of keynote sessions – don’t miss these inspirational and thought-provoking sessions!

5. Doing more with less

Cost-cutting is a key priority for every organisation at present, and ITSMF UK Conference offers the best value consultancy available. Discover how other companies are using best practices to reduce costs, or finding innovative ways to maintain business-critical services despite stringent financial cutbacks.

6. Agenda and feedback

This year we are providing some new tools to help you identify the best presentations for your needs, manage your personal agenda, and share your thoughts and conclusions with other delegates. Make the most of every conference session!

7. Catching up with industry developments

Our celebrated ITSM exhibition, showcasing the latest products and services from service management software, training and consultancy organisations, offers an unparalleled opportunity to network with the Conference sponsors and exhibitors and find out what’s new in the industry.

8. Being part of an international community

The Conference is one of the biggest events in the international service management calendar, and the event regularly attracts delegates from over 20 countries. You can network with colleagues from overseas chapters, and find out how their approach to service management best practice can complement and enhance your own.

9. The best food and networking in town

This year we are providing a new networking event on the Monday evening – specially designed to bring together delegates, exhibitors and sponsors from both days of the conference. Just grab some food from our lavish buffet and let the conversation flow into the evening.

10. Two days, one roof

In today’s economic climate, most people find it hard to free up the time and resources to attend events, but it’s more important than ever before to keep up to speed with industry developments. ITSM17 offers the best possible use of your time, combining the best education and training with the leading ITSM exhibition and excellent networking, all under one roof. It is simply the “best value IT Service Management consultancy you can obtain.” 



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