Print Page | Contact Us | Sign In | Join
PSMF: Overview

While other roles and career paths are widely understood, the service management profession is not clearly defined or appreciated. Our roles require a number of skills and competencies beyond our technical capability, such as business knowledge, leadership and communication.

PSMF is a competency model which defines a professional identity for the service management industry. Whether you’re an individual practitioner or an enterprise organisation, PSMF is a way to recognise the full value of your contribution. Find out how it works.

Check out our two introductory animations

What is PSMF Global?

PSMF Global is our interactive service management competency platform based on PSMF – a real time referral and credit system to capture and recognise competency across all the 42 areas of PSMF, including credits and digital badges. PSMF Global is a great way for individuals to have their broad skills recognised (communications, leadership, business and organisational) regardless of formal qualifications.

As an itSMF member, you can register your organisation on PSMF Global, build a network of employees, monitor and manage their areas of competency and identifying hot spots and skills gaps. Member organisations can also build PSMF Global into their own HR processes as Verified Partners, using the framework as a way to recognise and reward staff.


What is Verified Partner status?

Verified Partner status is a light-touch assessment of the professional development processes used within your organisation to develop your ITSM staff. Verified Partner organisations are centres of excellence, which provide PSMF-endorsed recognition of individual practitioners’ competence and delivered skills.

Your organisation can have Verified Partner status based on a short assessment exercise. You can then validate and manage credits and digital badges for your people. Credits can also be given via other select routes – e.g. itSMF partners, itSMF UK regional and SIG group chairs.  

There is a small charge for the Verified Partner status review, which is carried out by experienced ITSMF UK practitioners. We can offer PSMF members a very substantial discount and a place on our prestigious Early Adopter scheme. Please contact the office for details.

Contact us for further details

Drill down through the individual sections of the Framework:

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

Ground Floor South
Burford House
Berks RG12 7WW

Tel: 0118 918 6500

Fax: 0118 969 9749

Contact Us