Wait no longer! Order your copy of "ITIL Foundation, ITIL 4 Edition", the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM.
ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience, including value streams and digital transformation as well as embracing new ways of working, such as Lean, Agile, and DevOps.
The audience for this new book ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
The guidance provided in this publication can be adopted and adapted for all types of organizations and services.
PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE
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