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ITIL 4: what does it mean for problem managment? - new paper

21 February 2020   (0 Comments)
Posted by: Mark Lillycrop
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Problem management is one of the most significant challenges facing ITSM practitioners today. At a recent itSMF UK SIG Focus Day in Bracknell, members came together to pool their insights and experience in a new white paper: ITIL® 4: what does it mean for problem management, which highlights some of the key questions currently facing problem managers:
* How might problem management operate in a digital environment, utilising the latest best practice guidance contained within ITIL 4?
* What are the key elements of a holistic problem management practice, based on the four dimensions of service management?
* How can we change problem management to follow the seven guiding principles?
* What are the key dependencies between the ITIL 4 practices?

Introducing the new research, lead author Barry Corless presented a webinar on 19th February. Catch up with the content here 

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