Problem management is one of the most significant challenges facing ITSM practitioners today. At a recent itSMF UK SIG Focus Day in Bracknell, members came together to pool their insights and experience in a new white paper: ITIL® 4: what does it mean for problem management, which highlights some of the key questions currently facing problem managers:
* How might problem management operate in a digital environment, utilising the latest best practice guidance contained within ITIL 4?
* What are the key elements of a holistic problem management practice, based on the four dimensions of service management?
* How can we change problem management to follow the seven guiding principles?
* What are the key dependencies between the ITIL 4 practices?
PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE
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