Print Page | Contact Us | Sign In | Join
News & Press: News Release

ITIL 4: what does it mean for problem managment? - new paper

21 February 2020   (0 Comments)
Posted by: Mark Lillycrop
Share |

Problem management is one of the most significant challenges facing ITSM practitioners today. At a recent itSMF UK SIG Focus Day in Bracknell, members came together to pool their insights and experience in a new white paper: ITIL® 4: what does it mean for problem management, which highlights some of the key questions currently facing problem managers:
* How might problem management operate in a digital environment, utilising the latest best practice guidance contained within ITIL 4?
* What are the key elements of a holistic problem management practice, based on the four dimensions of service management?
* How can we change problem management to follow the seven guiding principles?
* What are the key dependencies between the ITIL 4 practices?

Introducing the new research, lead author Barry Corless presented a webinar on 19th February. Catch up with the content here 


Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW

Tel: 0118 918 6500

Fax: 0118 969 9749

Contact Us