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News & Press: News Release

Our Masterclass Events are going Online!

26 March 2020   (0 Comments)
Posted by: Graham McDonald
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Further to the recent letter from our Chair, Martin Neville, we are all facing difficult times with the spread of the Coronavirus, and the team here at itSMF UK are doing everything we can to maintain membership services over the coming months.

In line with Government guidance, we’ve unfortunately had to postpone a number of our upcoming physical events to ensure the safety of our members and partners alike. However, we now need to look forward and embrace technology to deliver online events wherever practical/feasible.

Building on the great response we’ve received from our webinar events, our first step is to move a number of upcoming masterclass events online. Every masterclass event takes a fresh approach to the challenges faced by today’s ITSM practitioners. They are created and facilitated by experienced facilitators from within the industry, providing real-world guidance and practical advice – with the objective of developing new skills and sharing experiences with other members.

With the support of our expert facilitators, we’ve listed below several events in the next few months that we’re delighted to make available to our members – many of the subjects being extremely relevant in these unprecedented times!

Service Catalogue, 28 April
People Management Skills, 29 April
Change & Release Management, 30 April
Post Incident Review (Kepner-Tregoe), 14-15 May
IT Service Continuity Management, 11-12 June
Major Incident Management (Kepner-Tregoe), 11-12 June
Problem Management (Kepner-Tregoe), 23-24 June

To see the latest list of events please click here.


Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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