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ITSM14 Agenda

Whatever your interests in service management, there is something for you in this year's programme.

Service integration and management (SIAM) is a hot topic in today's cloud-based multi-vendor world, and we have several complementary views on the subject from Capgemini, Deloitte Consulting, ITSMF India and ISG. We have speakers from BskyB and Barclays Bank, offering different perspectives on that most under-rated process, event management. You can hear about CSI from the Co-operative Group, business value from the Yorkshire Building Society, business process alignment from Aviva, and a tale of ITIL best practice at three London authorities.

This is just a selection of the topics covered at ITSM14, all focusing on the practical experiences of service management practitioners. This is the best opportunity of the year to learn from your peers and network with those who are facing real service management challenges every day.

Click here to download a PDF of the Programme

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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