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PSMF: General Business and Management Skills


This category covers a wider range of supplementary/ancillary business & management skills of which some knowledge/experience would be beneficial to an IT professional. 

Accreditation purpose

Demonstrate a broad business acumen; that you actively apply your skills and knowledge to utilise information technology to enable business outcomes while you pragmatically promote and tailor the processes that protect IT as a service.  An ability to communicate (written and spoken) with business stakeholders and to be perceived as a business enabler are key attributes.  

Method of validation

Referee-based validation of at least 2 of the following types of achievement:

  • Professional success as a result of expressing technical complexity and risk in a business context and then collaborating with business to achieve its outcomes while protecting current services
  • Designing and tailoring processes taken from industry frameworks to improve service delivery
  • Proactively embarking upon and successfully delivering a significant Service Improvement.

The scale / complexity / responsibility etc. need to be taken into account for scaling this award.


Learning and development guides

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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