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PSMF: Interpersonal/Relationship Skills


This category focuses on the IT Professional’s soft skills and competencies in relation to their relationships with and working with colleagues and external contacts.

Accreditation purpose

Demonstrate that you are a force for good; that you’ve a reputation as an assertive and pragmatic leader, a respected influencer, and a champion of quality service and working together to do what is right for the business.

Method of validation

Referee-based validation of your interpersonal & relationship skills, including:

  • Collaboration & leading facilitation
  • Effective communication & influencing
  • Engagement, negotiation  & adaptability
  • Big picture analysis & consulting
  • Positive, pragmatism, end-to-end service driven


Learning and development guides

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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