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PSMF: Your Organisation and Marketplace


This category focuses on the IT professional’s knowledge of their organisation, both internally in terms of structure and strategy and externally with regards to the marketplace and industries in which their organisation competes. 

Accreditation purpose


  • that you understand your organisation, what success looks like and how value is perceived by your customers.
  • that you understand the forces at play in and around your organisation that affect strategy, your ability to compete and the opportunities and threats to the services you deliver.
  • your commitment to industry-specific knowledge as your maintain currency with good practice and regulations.

Method of validation

Referee-based (your manager's) validation that you:

  • understand what your organisation’s business is and how you deliver value to your customers
  • understand your organisation’s strategy, and actively contribute to realising its vision
  • actively seek to improve the way your organisation delivers value

For industry-specific certifications, eg. accounting, or banking, then regulatory-body or similar study and certification paths.

For broader business / leadership-oriented roles, then referee-based validation is necessary to support claims of industry-specific knowledge and application appropriate to your role.


Learning and development guides

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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