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|PSMF: Self-Management and Leadership Skills|
This category is intended to cover the ITSM professional's key personal qualities and abilities which give them the ability to lead others.
Demonstrate that you’re a self-driven individual, passionate about making a difference, owning the part you play in delivering good service, and positively influencing others to do likewise.
Method of validation
Referee-based validation of your leadership abilities that may include:
The scale / complexity / responsibility etc. need to be taken into account for scaling this award.
Learning and development guides