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Events Overview

itSMF UK runs a broad range of events for members and non-members - workshops, masterclasses, free member events. seminars and our Annual Conference. Below we outline the key types of event and the differences between them.

Annual Conference and Exhibition, 19-20th November

Our flagship event, the Annual Conference provides multiple streams of presentations as well as a vendor exhibition and multiple networking opportunities. Look out for details of this year's new-format programme in London.

Professional Service Management Awards, 5th June

The Professional Service Management Awards gala dinner takes place at the Sheraton Grand Park Lane Hotel in London on the first evening of SITS. Join us for an evening of industry excellence and celebration! 


Our workshops cover a range of essential service management topics in a relaxed environment, with between 10 and 15 attendees. Lasting a full day, normally from 9.30-4.30, the events follow a basic format but also allow some flexibility so that the facilitator can cover issues of direct concern to delegates. The core elements are:

  • Debunking the hype - separating the hard facts from the myths
  • Ten things you should know about the subject - based on our members’ first-hand knowledge rather than the textbook theory
  • Practical case study and knowledge sharing - a chance to examine our detailed case-study and share experiences and war-stories
  • Resources and information to share back at your organisation.

Workshops are available as public or private on-site events.



Masterclasses are generally led by an established 'name' in service management, and are aimed at those with more knowledge of the subject matter. Masterclasses have an interactive format, exploring leading-edge topics and encouraging attendees to share their own experiences with other delegates.


Seminars are somewhat larger, with 50+ delegates and two or three sponsors. Seminars address broader topics, such as ITSM professionalism or digital transformation, and normally include presentations from 4 to 6 speakers over the day.

Tools forum - self service, 28th February

This year's tools forum (free to members) considers the best way to roll out self-service across the organisation, and reviews the tools that are currently available to help users help themselves.

Free member events

These events focus on topics of particular interest to members, similar to seminars but with fewer structured speaker sessions and more discussion and networking. The current regional areas are London and South East, Midland and East Anglia, South West and Wales, North, Scotland, and Northern Ireland.

Special interest groups (SIGs)

The primary role of SIGs is to develop thought-leadership and practical guidance in particular focus areas, disseminating their findings through articles and white papers and through presentations at member events and Conference. Our current SIGs are Service Transition, Continual Service Improvement, Service Design, Problem Management, Service Integration (SIAM), and Service Level Management.

All free member events and SIGs are open to all members, regardless of their location.


Click here to see the full events programme.

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Tel: 0118 918 6500

Fax: 0118 969 9749

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