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How to get involved

For membership organisations like ITSMF UK, volunteer input is our lifeblood

Two of our key areas of volunteer activity are Regional events and Special Interest Groups (SIGs). These groups give you the opportunity to meet with your peers, get to grips with topical ITSM issues, build your expertise and contribute to ITSMF UK publications and guidance.


ITSMF UK has members in all corners of the country, and our Regional groups reflect this geographical spread. We organise a programme of networking meetings across the UK, which make it feasible for as many members as possible to participate in ITSMF activities without having to travel too far.

The UK is divided into six regions – London and South East; South West and Wales; Midland and East Anglia; North; Scotland; and Northern Ireland – with a local committee putting together a programme of events in each area.

Regional meetings are open for all ITSMF UK members to attend and it’s common for the subject matter of a meeting to tempt people from other regions to travel.

Special Interest Groups (SIGs)

Special Interest Groups, as the name implies, have a defined area of focus but their approach is broader.

SIGs hold member meetings, where they get to grips with a particular topic within their area of interest, but they spend more time collaborating behind the scenes. The results of their work can often be seen in outputs such as ITSMF UK pocket guides (the SLM Practitioners Guide and How to do Change, Configuration and Release Management) or white papers (the Transition Management and Problem Management SIGs have particularly been active in this area).

The range of people involved includes battle-hardened experts and those much newer to the discipline. You can read more about the SIGs on their dedicated SIG pages — click here for the full list.

How do I get involved?

SIGs and Regionals are free for members to attend and we encourage members to get involved where they can. They are a great way to develop your skills and to make a real contribution to ITSMF and the development of thinking around industry trends.

Collaboration is fundamental to the way that SIGs work, and increasingly they are collaborating with each other and with Regionals.

The groups are run by a core of committed volunteers, but it’s not a closed shop — there’s always scope for more people to get involved and the groups rely on new members. If you are concerned about how much time would be involved, it’s a good idea to have a chat with some experienced regional or SIG members.

We understand that everyone has to fit ITSMF activities around the day job, and there is plenty of flexibility. There’s scope to ‘give it a try’ or make occasional contributions, but if you can manage a firmer and more regular commitment, that can be really helpful.

  • You can find contacts for the regional chairs here and view the upcoming events in your area on our events page.
  • To find out more about the individual SIGs please take a look at our SIG pages (members only) and consider which special interest groups would be most relevant to you.
  • If you have a particular passion for some aspect of service management that you think others might share, maybe you could start a new SIG, that’s how the Service Design SIG started, and we are always happy to hear your ideas!

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