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PSMA19 Categories

Check out the categories for this year's Professional Service Management Awards

Service Transformation Project of the Year


Service Management Team of the Year

Presented to the organisation that has completed the most successful service transformation project in the last year, improving customer experience by effectively exploiting online tools and technologies and rethinking the way that IT service is delivered to customers or colleagues to provide optimal business value.



Presented to the members of a team that have supported their customers in providing inspirational service delivery and significant business benefit. They will have successfully built upon these relationships to become the beacon of service management within their organisation.

Thought Leadership Award


ITIL Experience Award

Presented to the author, special interest group or industry body that has made the most significant contribution to thought leadership within the service management community over the last year.


Presented to the team that has made best use of ITIL and specifically its guiding principles to significantly improve the quality and effectiveness of service management within the organisation.


Young ITSM Professional of the Year


Ashley Hanna Contributor of the Year

Presented to an individual under the age of 30 who has demonstrated an outstanding level of achievement, ability and team support in the early years of their ITSM career, and who also promises great potential for future success.



Presented to the individual who, in the judges’ view, has made the most outstanding contribution to the itSMF UK organisation and ITSM community as a volunteer in the last year.


Service Innovation of the Year

Presented to the organisation or partnership offering the most inventive and effective solution to a specific service requirement.



Don't forget, you can register here.

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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