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Staff Members
Barclay Rae

Barclay Rae has extensive experience as a consultant, analyst and subject matter expert in IT Service Management.

He also has considerable business and management experience in the industry, both as a consultancy vendor and also working with industry bodies and vendors such as SDI, AXELOS, APMG, and Axios.

He brings industry and subject knowledge to ITSMF UK's strategic direction, as well as practical experience and commercial skills in running a small business organisation.

Sarah Nieto
Finance Manager &Company Secretary

ITSMF UK's longest-standing employee, Sarah has been with the organisation since 2001, managing the financial aspects of the business alongside the financial director and her colleague Rebecca Andrews.In 2007 Sarah was also appointed company secretary to ITSMF UK.

These roles are both varied and challenging which is what she loves about them.

When Sarah is not number crunching she enjoys spending time with her partner and three children. In her spare time Sarah enjoys travelling, live music, chilling with her friends and can often be found lounging around reading a good book.

Rebecca Andrews
Finance Executive

Rebecca joined ITSMF UK in 2004 and works with her colleague Sarah Nieto in the accounts department.

She is responsible for various accounting duties such as posting customer invoices, dealing with credit notes, checking bank statements, inputting staff expenses and dealing with supplier invoices.

Her most enjoyable task of all is debt collecting so ITSMF UK debtors beware! When she's not chasing customers for their money, she likes nothing more than sitting down with a good book, watching films or going out to dinner with her husband and daughter.

Teresa Corre
Events & Facilities Manager

Teresa joined ITSMF UK in July 2004 as PA to the CEO.

These days, however, she is employed as events and facilities manager, dealing with the planning and logistics for events and also ensuring the smooth running and maintenance of the office, including the HR function and health & safety.

Outside of work Teresa can be found at the stable yard or riding around the countryside with her beloved 26 year old horse Glida. She also offers board and lodgings to guide dogs who are in their advanced stages of training before being paired with their new owners.

Colin Dudley
Business Development Manager

Colin Dudley joined the ITSMF UK team in April 2011 as Business Development Manager, bringing a wealth of sales experience to the organisation.

Colin joined us from the Automobile Association, where he was latterly Head of Sales Operations. He looks forward to building a strong business development strategy for the future, focusing particularly on membership growth and the introduction of new member benefits.

In his spare time Colin is heavily involved in local politics and is currently Chairman of the Royal Berkshire Fire Authority.

Mark Lillycrop
Professional Services Manager

Mark manages ITSMF UK's professional services and content.

With more than 20 years' experience in the IT media world as publisher, analyst, journalist and copywriter, he is passionate about expressing technical ideas in a clear, informative and entertaining way.

Outside the office, Mark is a great theatre and live music enthusiast and also enjoys the occasional half marathon or a quiet pint of real ale in a country pub with his family.


Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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