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What We Do

ITSMF UK is a fully inclusive industry forum, actively encouraging the involvement of organisations and individuals that use, provide or support ITSM products and services.

We also relate to service management professionals working beyond the IT sector, and those applying similar best practices to other areas of industry, thus seeking an even wider exchange of views and professional development for everyone.

Our core services and activities include:

Professional events

Our flagship event is the ITSMF UK Conference and Exhibition, which combines a programme of more than 40 educational sessions, a bustling exhibition, and an annual awards dinner.

Other events include a national programme of Masterclasses, Workshops, seminars and online webinars, together with a range of member-run regional meetings and events organised by several special interest groups (SIGs).

Journal and regular news bulletin

ServiceTalk is our highly regarded journal and provides articles, case-studies and news on the latest issues and developments in IT service management.

And our monthly e-newsletter provides an update on the latest events, news about members, product and service launches, white papers, interesting articles and discussions, and other Forum initiatives.

Website and professional resources

Our website is the place to go for access to the latest news and features about service management, together with a wide source of reference materials and publications.

We also offer an online bookstore with discounted prices on a wide range of leading practitioner guides and handbooks.

Online community networking

The Forum offers a variety of useful ways to share views, raise questions and learn from other professionals in your sector - from our dedicated online members’ discussion forum, to various social media such as LinkedIn and Twitter.

Our regional groups and SIGs also have a growing online presence.

Professional tools

Forum members have access – on privileged terms – to several leading frameworks and tools to assist them in their professional lives – including ITSM self-assessment and benchmarking, continual professional development, endorsement of training courses, and planning IT personnel skills.

Publicity opportunities

We offer suppliers and providers many ways to reach and promote products and services to the ITSM community – from editorial opportunities to speaking at events.

Professional recognition and leadership

A key role of the Forum is to help recognise, shape and develop ITSM best practice and raise the wider profile and reputation of service managers.

Examples of this include our suite of ITSM industry awards at our annual conference, working with other professional groups to help develop qualification and certification schemes, the development of industry-leading publications and white papers and, of course, our extensive range of events and online discussions.

We've also developed the competency model, PSMF, which will be increasingly important to our members as we define a professional identity for the service management industry.

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

Premier Gate
21 Easthampstead Road
Berks RG12 1JS

Tel: 0118 918 6500

Fax: 0118 969 9749

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