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ITIL 3 Foundation Handbook (PDF version)

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Please note that this e-book is not an instant download. It requires the free Adobe Digital Editions DRM app - we will send you download instructions when we receive your order. If you have any queries please contact

ISBN: 9780113313495

The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference pocket book and revision guide designed by itSMF UK to help students prepare for their ITIL v3 foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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