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ITIL® 4 Managing Professional Direct, Plan and Improve ( print version)

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Member price £72.25 (non-members £85.00).   UK delivery free of charge.

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ISBN: 9780113316441

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

Key features

Direct, Plan and Improve (DPI) covers practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction.

ITIL 4 Managing Professional: Direct, Plan and Improve will:

  • cover the influence and impact of Agile and Lean ways of working, and how they can be leveraged to advantage

  • provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility

  • act as a reference guide that practitioners can use in their work, further studies and professional development.

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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