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Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvementprovides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.
It is essential for IT services to keep pace with changing business needs. This publication describes best practices to identify opportunities for improvement in each stage of the ITIL lifecycle, with a focus on effectiveness across services, processes and costs.
ITIL Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Improves service quality in a gradual and continuous way
Ensures IT services are continuously aligned to business requirements
Reviews cost effectiveness and capability
Monitors and measures performance to identify improvement opportunities and corrective actions
Optimizes organizational structures, resourcing capabilities, partners, technology, staff skills and training, and communications
Assesses the health of an organization's IT capability against current and future business needs