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Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvementprovides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.

It is essential for IT services to keep pace with changing business needs. This publication describes best practices to identify opportunities for improvement in each stage of the ITIL lifecycle, with a focus on effectiveness across services, processes and costs.

ITIL Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Key benefits

  • Improves service quality in a gradual and continuous way

  • Ensures IT services are continuously aligned to business requirements

  • Reviews cost effectiveness and capability

  • Monitors and measures performance to identify improvement opportunities and corrective actions

  • Optimizes organizational structures, resourcing capabilities, partners, technology, staff skills and training, and communications

  • Assesses the health of an organization's IT capability against current and future business needs

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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