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ITIL Maturity Model and Self-Assessment Service: Online Subscription

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ITIL Maturity Model and Self-assessment Service: Full Self-Assessment Online Subscription
Author: AXELOS
Member: £765 + VAT (Non-member £900.00 + VAT) per annum

The ITIL Maturity Model and Self-assessment Service has been developed to help organisations improve their IT service management within the ITIL framework.

This full self-assessment comprises more than 4,000 questions across 30 questionnaires - one questionnaire for each of the 26 ITIL processes and 4 ITIL functions. Each process or function questionnaire is made up of five parts:

  • Process/function demographic questions
  • Process/function-generic attributes
  • Process/function-specific attributes
  • Process/function outcomes and outputs
  • Interfaces and inputs.
Subscribers to the full self-assessment will have access to the complete set of questions for each process and function, allowing them to fully assess and understand in greater detail the maturity of their ITIL processes and functions. The full self-assessment also provides:

  • A detailed breakdown of what the maturity score means, including a description of the organisation’s maturity level, the characteristics of that maturity level, and how the score could be improved
  • The ability to save the results and track improvement
  • A benchmarking facility. (This functionality will become available once enough data about the organisation has been provided over the course of several assessments.)

Answering these questions will enable organisations to fully assess and understand in greater detail their maturity in relation to the ITIL processes and functions. They will also be able use the model to track their progress and plan for improvement.

Download the ITIL Maturity Model Self Assessment User guide to assist with your process maturity assessment here.

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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