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The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference pocket book and revision guide designed by itSMF UK to help students prepare for their ITIL v3 foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.