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ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
Direct, Plan and Improve (DPI) covers practical skills necessary to create a 'learning and improving' IT organisation, with a strong and effective strategic direction.
ITIL 4 Managing Professional: Direct, Plan and Improve will:
cover the influence and impact of Agile and Lean ways of working, and how they can be leveraged to advantage
provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
act as a reference guide that practitioners can use in their work, further studies and professional development.