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ITIL® 4 Managing Professional Create, Deliver and Support ( PDF versi

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ISBN: 9780113316335

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

Key features

Create, Deliver and Support (CDS) covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

ITIL 4 Managing Professional: Create, Deliver and Support will:

  • enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market

  • cover service performance and will give practitioners an understanding of service quality and improvement methods

  • act as a reference guide that practitioners can use in their work, further studies and professional development.

Professional Service Management Framework

PSMF is a practical competency model that defines a professional identity for the service management industry and all those that work within it. Whether you’re an individual service management practitioner or an enterprise organisation, PSMF is a way to improve individual and team service management capabilities and to recognise the full value of the service management contribution.LEARN MORE

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