Member price £72.25 (non-members £85.00) + VAT
* PRE-ORDER: PUBLICATION EXPECTED END JANUARY 2020 *
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
Create, Deliver and Support (CDS) covers 'core' service management activities and focusses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
ITIL 4 Managing Professional: Create, Deliver and Support will:
enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market
cover service performance and will give practitioners an understanding of service quality and improvement methods
act as a reference guide that practitioners can use in their work, further studies and professional development.